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Refund Policy Last updated: August 2026 Welcome to US-Jackpot. This Refund Policy explains when payments may be refunded and when they are non-refundable. US-Jackpot provides agency services for the procurement of official U.S. lottery tickets on behalf of clients. We are not a lottery operator or lottery ticket retailer. 1. Before Ticket Purchase A Client may request cancellation of an order before the physical lottery ticket has been purchased from an authorized U.S. lottery retailer. If the order has not yet been executed, US-Jackpot may cancel the order and issue a refund to the original payment method. Any payment processing fees that cannot be recovered from the payment provider may be deducted where permitted by applicable law. 2. After Ticket Purchase Once US-Jackpot has purchased the physical lottery ticket pursuant to the Client's instruction, the agency service has been performed. At that moment: • the Client becomes the owner of the purchased lottery ticket in accordance with our Terms of Service; • the order is considered completed; • payments are non-refundable. No refunds will be issued simply because: • the Client changes their mind; • incorrect numbers were selected by the Client; • the Client no longer wishes to participate in the drawing; • the lottery drawing has not yet occurred; • the ticket does not win. 3. Failure to Purchase a Ticket If US-Jackpot is unable to purchase the requested ticket due to circumstances beyond our reasonable control, including but not limited to: • lottery sales having closed; • retailer equipment failure; • technical errors; • cancellation of the drawing; • unavailability of the requested lottery product, US-Jackpot will either: • issue a full refund; or • purchase a ticket for a subsequent drawing with the Client's consent. 4. Duplicate Payments If a Client is charged more than once for the same order due to a technical error, US-Jackpot will refund the duplicate payment after verification. 5. Unauthorized Transactions If you believe your payment was unauthorized, please contact us immediately. We may request identity verification before investigating or processing any refund request. 6. Chargebacks Clients are encouraged to contact US-Jackpot before initiating a chargeback with their card issuer. Where a chargeback is filed after US-Jackpot has already purchased the physical lottery ticket on the Client's behalf, US-Jackpot reserves the right to provide documentation supporting that: • the Client placed the order; • the Client accepted the Terms of Service; • the agency service was performed; • the ticket was purchased according to the Client's instructions; • photographic proof of purchase was created and stored. 7. Refund Method Approved refunds will be issued using the original payment method whenever reasonably possible. Refund processing times depend on the payment provider and the issuing bank. 8. Contact If you have questions regarding this Refund Policy, please contact: US-Jackpot Email: support@us-jackpot.com Website: us-jackpot.com